Frequently Asked Questions

Creating a FREE ActivityConnection.com account allows you to post messages on our Activity Forum, facilitates the purchasing process, lets you check your order history, allows you to retrieve or change your password, and signup for our free email newsletter. Howeverm creating an account does not by itself give you access our "Subscriber Resources". To have access to these resources, you need to purchase a subscription for your account.

An ActivityConnection.com subscription will give you access to all of our "Subscriber Resources". A subscription can be added to any account and can be purchased online with any major credit card for immediate access. We also offer the option of paying for your subscription by check through our invoice process.

Yes, when you purchase a subscription for yourself or receive one for your facility, you will have access to the site from work and home. Just use your assigned username & password to log-in from any computer.

You can share your login informtion with others who work at your facillity. We do however require separate subscriptions for separate facilities. Please click here if you would like to review our "Terms of Use" agreement.

Depending on what type of payment schedule you have chosen, your subscription will become inactive on the first day after the cycle that you have paid for. Subscriptions paid by credit card are automatically renewed unless requested otherwise by the account holder. Therefore, as long as your information is current you, won't have to worry about re-subscribing. If you ever want to know when your subscription is set to renew, just click on the "Account Info" link that you will see after you login. You will then see a page that will let you know all of the information associated with your subscription, including your expiration/renewal date.

Yes, however there are some considerations. The preferred method is to pay by credit card. This is the least expensive, fastest & easiest way to purchase a subscription. How this will work is that your credit card company will automatically convert the amount depending on the exchange rate at the time of purchase. If this is not your prefeered option, you can request an invoice. When making an invoice request, please note that the invoice will be issued in US Dollars. We will also typically show a cost on the invoice for the subscription in your local currently, however this rate will be slightly higher that the US Dollar rate due to the expensises associated with depositing funds in foreign currencies. If you would like eadditional information on paying for your subscription in your local currency, please don't hesitate to contact us.

Yes, if you would like to "test drive" a sample month before purchasing a subscription please click on the "Free Preview" link in the "More Information" section located in the lower left hand region of any page on our site.

The cost for a one month subscription to ActivityConnection.com is $14.95 USD. You can also purchase an annual subscription for $143.40 (a savings of $36 compared to the monthly cost).

You can purchase a subscription on-line with any major credit card, or you can request an invoice and send a check/money order via the mail.

Our Federal tax ID number is 20-0137386. Please click here for our Form W-9.

If at any time you decide that you would no longer like to automatically renew your ActivityConnection.com subscription, you can click on the "Account Info" link that you see after you login. From there you will see a button that you can click on to turn off your automatic renewal option. You can also email us at customer.service@activityconnection.com and we can manually set your subscription to no longer automatically renew. When contacting us about your subscription, please make sure to include the full name that was used to create your account. Once we receive your request, we will set your subscription to no longer renew, and it will expire after the time for which you have already paid.

We are happy to generate custom invoices for any facilities. Please refer to this page for specific information. All invoices are generated within one business day and then e-mailed as an Adobe Acrobat Reader (.pdf) attachment.

You can print out a receipt for any transactions that are processed to your account at any time by simply clicking on the "Order History" link that you will see after you login. This is where you can obtain receipts and view your order history.

Yes, we do offer discounts for multiple facility accounts. Please contact corporate.accounts@activityconnection.com with the number of facilities that you are interested in signing up, and we will contact you with a price quote and additional information.

We have researched many other options for distributing our on-line content, and this program is the most widely available and consistent. It allows us to provide printable documents to every computer (mac or pc) with the knowledge that it will look the same every time.

Most often this is a result of not having the most current version of Acrobat Reader installed on you computer. If you visit this link you can download the latest version free of charge. If you are still experiencing problems after this has been installed please contact tech.support@activityconnection.com with a detailed message of the problem you are encountering.

This is caused if you press or select print from your internet browser instead of the Adobe Acrobat Reader program. You will see another printer icon directly above the page, and this is the one that will allow you to print the pages.

This is a feature that is not available with the free version of Adobe Acrobat Reader. You must print your information before you close the file. If you are working on calendars or newsletters, you may want to use the Microsoft Word version that we offer and save your files to your computer.

This is a common problem with Internet Explorer V. 5.0 The easiest solution is to download and install the more current version on Internet Explorer, or you can alter the setting on your browser to accommodate Acrobat Reader. For more information please visit the Microsoft web site.