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FAQ

We are an online resource for activities coordinators.

Do you have questions about how Activity Connection works? Would you like to try a sample month and see what sort of arts and crafts for seniors we offer, or what an activity calendar looks like? Click here. The answers to our most Frequently Asked Questions are here!

Accounts

Why do I need to create an account?

 

Subscriptions

How does an ActivityConnection.com subscription work?

Can I access my subscription from home?

Can I share my username & password with others?

When does my subscription expire?

I am located outside the U.S. Can I still purchase a subscription?

Do you have a sample month available?

Required legal disclosures

 

Billing

How much does a subscription cost?

How do I pay for my subscription?

What is your Federal tax ID number? Can I print off a Form W-9 for my accounts payable people?

I no longer want to automatically renew my subscription. How do I do this?

Can I receive an invoice for my facility?

Can I receive a receipt for my payments?

Do you offer discounts for multi-facility accounts?

 

Technical Support

Why do you use Acrobat Reader?

I cannot open the Adobe Acrobat Reader files.

I cannot print the files when I open them.

Why can't I save the changes I made to the PDF files?

A blank page appears when I try to open the Adobe Acrobat Reader (pdf) files.

 


 

Accounts

Why do I need to create an account?

Creating a FREE ActivityConnection.com account allows you to post messages on our Activity Forum, facilitates the purchasing process, lets you check your order history, allows you to retrieve or change your password, and signup for our free email newsletter. However, creating an account does not by itself give you access our "Subscriber Resources". To have access to these resources, you need to purchase a subscription for your account.

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Subscriptions

How does an ActivityConnection.com subscription work?

An ActivityConnection.com subscription will give you access to all of our "Subscriber Resources". A subscription can be added to any account and can be purchased online with any major credit card for immediate access. We also offer the option of paying for your subscription by check through our invoice process.

Can I access my subscription from home?

Yes, when you purchase a subscription for yourself or receive one for your facility, you will have access to the site from work and home. Just use your assigned username & password to log in from any computer.

Can I share my username & password with others?

You can share your login information with others who work at your facility. We do however require separate subscriptions for separate facilities. Please click here if you would like to review our "Terms of Use" agreement.

When does my subscription expire?

Depending on what type of payment schedule you have chosen, your subscription will become inactive on the first day after the cycle that you have paid for. Subscriptions paid by credit card are automatically renewed unless requested otherwise by the account holder. Therefore, as long as your information is current you won't have to worry about re-subscribing. If you ever want to know when your subscription is set to renew, just click on the "Account Info" link that you will see after you login. You will then see a page that will let you know all of the information associated with your subscription, including your expiration/renewal date.

I am located outside the U.S. Can I still purchase a subscription?

Yes, however there are some considerations. The preferred method is to pay by credit card. This is the least expensive, fastest & easiest way to purchase a subscription. How this will work is that your credit card company will automatically convert the amount depending on the exchange rate at the time of purchase. If this is not your preferred option, you can request an invoice. When making an invoice request, please note that the invoice will be issued in US Dollars. We will also typically show a cost on the invoice for the subscription in your local currency, however this rate will be slightly higher than the US Dollar rate due to the expenses associated with depositing funds in foreign currencies. If you would like additional information on paying for your subscription in your local currency, please don't hesitate to contact us.

Do you have a sample month available?

Yes, if you would like to "test drive" a sample month before purchasing a subscription please click on the "Learn More - Preview - Subscribe here" button or in the "Activity Connection: Senior Activities" section located on the front page of our site. We have examples of arts and crafts for seniors, activity calendars, newsletters and so much more.

Required legal disclosures

Activity Connection provides direct links to suggested products on Amazon.com for our customers' convenience. We do this through participation in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon products. Our Amazon store is at http://astore.amazon.com/activiconnec-20.

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Billing

How much does a subscription cost?

The cost for a one month subscription to ActivityConnection.com is $14.95 USD. You can also purchase an annual subscription for $143.40 (a savings of $36 compared to the monthly cost).

How do I pay for my subscription?

You can purchase a subscription on-line with any major credit card, or you can request an invoice and send a check/money order via the mail.

What is your Federal tax ID number? Can I print off a Form W-9 for my accounts payable people?

Our Federal tax ID number is 20-0137386. Please click here for our Form W-9.

I no longer want to automatically renew my subscription. How do I do this?

If at any time you decide that you would no longer like to automatically renew your ActivityConnection.com subscription, you can click on the "My Account" link that you see in the top right corner after you log in. Then select "Account Info" and there you will see a button that you can click to turn off your automatic renewal option. You can also email us at billing@activityconnection.com and we can manually set your subscription to no longer automatically renew. When contacting us about your subscription, please make sure to include the full name that was used to create your account. Once we receive your request, we will set your subscription to no longer renew, and it will expire after the time for which you have already paid.

Can I receive an invoice for my facility?

We are happy to generate custom invoices for any facilities. Please refer to this page for specific information. All invoices are generated within one business day and then e-mailed as an Adobe Acrobat Reader (.pdf) attachment.

Can I receive a receipt for my payments?

You can print out a receipt for any transactions that are processed to your account at any time by clicking on the "My Account" link that you will see after you login and select "Order History & Receipts." This is where you can obtain receipts and view your order history.

Do you offer discounts for multi-facility accounts?

Yes, we do offer discounts for multiple facility accounts. Please contact corporate.accounts@activityconnection.com with the number of facilities that you are interested in signing up, and we will contact you with a price quote and additional information.

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Technical Support

Why do you use Acrobat Reader?

We have researched many other options for distributing our on-line content, and this program is the most widely available and consistent. It allows us to provide printable documents to every computer (mac or pc) with the knowledge that it will look the same every time.

I cannot open the Adobe Acrobat Reader files.

Most often this is a result of not having the most current version of Acrobat Reader installed on you computer. If you visit this link you can download the latest version free of charge. If you are still experiencing problems after this has been installed please contact hello@activityconnection.com with a detailed message of the problem you are encountering.

I cannot print the files when I open them.

This is caused if you press or select print from your internet browser instead of the Adobe Acrobat Reader program. You will see another printer icon directly above the page, and this is the one that will allow you to print the pages.

Why can't I save the changes I made to the PDF files?

This is a feature that is not available with the free version of Adobe Acrobat Reader. You must print your information before you close the file. If you are working on calendars or newsletters, you may want to use the Microsoft Word version that we offer and save your files to your computer.

A blank page appears when I try to open the Adobe Acrobat Reader (pdf) files.

This is a common problem with certain older versions of Internet Explorer. The easiest solution is to download and install the more current version on Internet Explorer, or you can alter the setting on your browser to accommodate Acrobat Reader. For more information please visit the Microsoft web site.

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